| Early
Childhood Intervention |
ECI
Care Line |
(800)
250-2246 |
Serves
Texas families who have babies and toddlers (children, birth to age
three years) with disabilities or developmental delays. Monday - Friday
8 a.m. to 5 p.m. with bilingual assistance / voice mail. |
| General
Land Office |
Adopt-A-Beach/Coastal
Management |
(800)
85B-EACH |
Information
on the Adopt-A-Beach program and on coastal management activities. |
| |
Environmental
Hotline |
(800)
832-8224 |
Hotline
to report oil or chemical spills. |
| |
Recycling
Line |
(800)
367-8272 |
Information
on closing the recycling loop--buying recycling materials. |
| Health
Professions Council |
Complaint
Referral System |
(800)
821-3205 |
Automated
line directs consumer to the correct department to initiate complaints
against health professionals licensed by the State of Texas (physician,
medical or osteopathic doctor, dentist, dental hygienist, registered
or vocational nurse, pharmacy or pharmacist, or others). Can leave
name and address to receive a complaint form. |
| National
Cancer Institute |
Cancer
Information Service |
(800)
4-CANCER |
Specially
trained professional staff translate the latest scientific information
on cancer into understandable language responding to calls in English
or Spanish and on TTY equipment. |
| Office
of Consumer Credit Commissioner |
Consumer
Credit Helpline |
(800)
538-1579 |
Answers
general questions regarding consumer credit issues and consumer complaints
in Texas. |
| Office
of the Attorney General |
Child
Support Services |
(800)
252-8014 |
Automated
line that directs clients to the correct area. Answers questions and
gives information on a variety of child support issues. |
| |
Citizens
Assistance |
(800)
621-8011 |
General
citizen's questions. |
| |
Consumer
Protection |
(800)
337-3928 |
Enforces
Deceptive Trade Practices Act of Texas and takes complaints. |
| |
Crime
Victim's Compensation |
(800)
983-9933 |
Information
about financial assistance available for victims of crime through
the State's Crime Victim's Compensation Program. |
| |
Elder
Law |
(800)
806-2092 |
Questions
about nursing home violations to the Deceptive Trade Practices Act
of Texas. |
| Office
of the Governor |
Citizen's
Assistance Hotline - State Information |
(800)
843-5789 |
Maintains
a comprehensive directory of state government agencies. Assists citizens
in locating agencies appropriate to their needs. This line also serves
as a suggestion and/or complaint line. |
| |
Texas
Crime Stoppers Hotline |
(800)
252-TIPS |
Takes
tips on Texas' 10 most wanted. |
| Parks
& Wildlife Department |
General
Public Information |
(800)
792-1112 |
Directs
client to correct area for information on boating, fishing, permits,
passport, education, P&W magazine, employment, and other Parks
& Wildlife information.. |
| Secretary
of State |
Solicitation
Hotline |
(800)
648-9642 |
Provides
information on telephone solicitors, veterans organizations and their
solicitors, public safety organizations, independent promoters, public
safety publications and their solicitors. |
| State
Bar of Texas |
Barratry
Hot Line |
(800)
633-6630 |
To
report for investigation possible unlawful solicitation by an attorney.
Also provides information on barratry for attorneys and the public. |
| |
Grievance
Information |
(800)
932-1900 |
Provides
the public with information about the grievance process and guides
them through the initial steps of filing a complaint. Calls are automatically
directed to the appropriate regional office. |
| |
Lawyer
Referral Service |
(800)
252-9690 |
Serves
254 smaller Texas counties. Assists people in locating appropriate
attorneys. This number is for assistance to those in smaller counties
only. Larger counties, such as Dallas, have their own numbers. |
| |
Public
Information Department |
(800)
204-2222 x2610 |
Pamphlets,
handbooks and videos (including PSAs) on legal issues that effect
Texans and young people in their everyday lives are available, at
no charge, for distribution or loan. Topics include career planning
and placement, consumer law, drug and alcohol abuse prevention awareness,
law and government, victim's rights, dropout prevention and homelessness,
stay in school, and others. |
| Texas
Center for Adult Literacy and Learning |
Literacy
Hotline |
(800)
441-READ |
Information
and support for those who have a need for literacy training, and for
literacy providers. |
| Texas
Commission for the Blind |
Texas
Commission for the Blind Services |
(800)
252-5204 |
Provides
information regarding agency services, client assistance, and public
information. Tells how to contact your local office. |
| Texas
Commission on Alcohol and Drug Abuse |
Prevention
Resource Centers |
888-PRC-TEXX |
Designed
to maximize regional prevention efforts by acting as a point of coordination
between, and among, TCADA, Prevent Resource Centers, local prevention
efforts, programs, schools, Education Service Centers, news media,
and the public. |
| |
TCADA
Hotline |
(800)
832-9623 |
Provides
information for complaints, treatment referrals, and licensure requirements. |
| Texas
Council on Problem and Compulsive Gambling |
Gamblers'
Help Line |
(800)
742-0443 |
Qualified
counselors are available to help recovering problem gamblers. |
| Texas
Department of Agriculture |
TELL
TDA Hotline |
(800)
835-5832 |
Menu
directs client to correct area for such issues as licensing, pesticide
complaints and exposures, weights and measures, and a variety of others.
Answering machine after hours. |
| Texas
Department of Criminal Justice |
Crime
Victim Clearinghouse |
(800)
848-4284 |
Refers
victims of crimes to local assistance, such as advocacies or agencies
in the victim's area. |
| Texas
Department of Health |
Alzheimer's
Program |
(800)
242-3399 |
Alzheimer's
Disease information. |
| |
Child
Passenger Safety |
(800)
252-8255 |
Child
Safety Seat information/loaner program. |
| |
Children
With Special Health Care Needs |
(800)
252-8023 |
CIDC
line. Information on CIDC Program, authorization for services, applications,
claims, eligibility, insurance premium payment assistance, provider
enrollment, address changes, authorization for bus and train tickets. |
| |
Clinical
and Nutritional Services (Babylove Hotline) |
(800)
422-2956 |
Referral
line assists in finding providers for a variety of services such as
family planning, prenatal clinics, Medicaid, and WIC. Primarily serves
children 0-21 years of age. |
| |
Environmental
Lead Hotline |
(888)
778-9440 |
Information
and reporting of lead and lead-based substances. Lead licensing. |
| |
Hazard
Communication |
(800)
452-2791 |
Hazard
Communication Act information and complaints. Information regarding
hazardous chemicals. |
| |
Hazard
Communication - Toxic Substance Control |
(800)
452-2791 |
Complaints
or questions about chemicals in the workplace. Tier Two reporting. |
| |
Health
Facility Licensure and Certification |
(800)
228-1570 |
Complaints
about medical and psychiatric hospitals. |
| |
HIV/STD
Medication |
(800)
255-1090 |
Eligibility
requirements, program guidelines and client services. Medication orders
from participating pharmacies. |
| |
Hotline
for Reportable Occupational Diseases |
(800)
588-1248 |
To
report elevated lead in blood of children and adults, occupational
exposure to pesticides and asbestos, silicosis. |
| |
Immunization
Shotline |
(800)
252-9152 |
Provide
information related to vaccines, medical recommendations, state vaccine
program eligibility, immunization providers, contraindications, interpretation
of laws, etc. |
| |
Indoor
Air Quality - Asbestos Line |
(800)
572-5548 |
Asbestos
Programs Complaint line, especially about potential asbestos hazards.
Licensing, enforcement, and training regarding asbestos. |
| |
Infectious
Disease Consultations |
(800)
252-8239 |
This
number is for health care providers who need advice or information
from TDH epidemiologists and physicians regarding diagnosis or treatment
of infectious diseases other than sexually transmitted diseases. After
hours calls returned the next regular work day. |
| |
Kidney
Health Program |
(800)
222-3986 |
Automated
line for eligibility information and/or drug and travel claim status. |
| |
Medicaid
Hotline |
(800)
252-8263 |
Provides
Information on Medicaid and Healthy Steps (children's immunizations).
Helps clients with doctor referrals, billing, paying problems and
other general information relating to Medicaid. |
| |
Medical
Transportation |
(800)
228-1705 |
Provide
medical transportation assistance for any Medicaid covered service
to Medicaid eligible clients. |
| |
Pregnancy
Risk Line - (Teratogen) |
(800)
733-4727 |
Addresses
concerns during pregnancy about any exposures that might cause a risk
to the developing baby. |
| |
Professional
Licensing and Certification |
(800)
942-5540 |
For
complaints about Health Professionals licensed by TDH. |
| |
Reporting
Hotline |
(800)
705-8868 |
Health
care providers should call this number to report a notifiable condition,
a disease outbreak, or an exotic illness or a situation in which his/her
patient may have exposed others or that puts the public at risk. This
number may also be called after hours and on weekends to report public
health emergencies requiring immediate attention. |
| |
Seafood
Safety |
(800)
685-0361 |
Seafood
Safety Division. Recorded message about areas open for gathering oysters,
clams, and other shellfish. |
| |
Smoking
and Health |
(800)
345-8647 |
Information
on smoking and its effects in the workplace. |
| |
Social
Worker Licensing |
(800)
232-3162 |
For
complaints about Social Workers licensed by TDH. |
| |
Texas
HIV/STD InfoLine |
(800)
299-AIDS |
Bilingual
audiotape on HIV/AIDS/STD. Topics include who is at risk, testing
information, signs and symptoms, general AIDS information . Attendant
available for specific questions, statistics, and free brochures.
TDD Line: (800) 252-8012. |
| |
WIC
Program |
(800)
942-3678 |
Information
on WIC; services available and where to get them. |
| Texas
Department of Housing |
Housing
and Community Affairs Hotline |
(800)
792-1119 |
Information
on programs offered by the Single Family Division of the Texas Department
of Housing, including such things as low-interest loans. |
| Texas
Department of Human Services |
A.V.R. |
(800)
448-3927 |
Automated
Voice Response unit provides Food Stamp information to clients. |
| |
Adopt-A-Nursing
Home |
(800)
889-8595 |
Provides
information for individuals wanting volunteer opportunities with community
involvement with Texas Long Term Care facilities. |
| |
Complaint
Hotline - Long Term Care |
(800)
458-9858 |
Complaint
hotline. Also provides information on long-term care facilities. |
| |
Consumer
Advocate for Nursing Facility Residents |
(800)
252-8016 |
Provides
information about nursing facilities in Texas as well as resolves
issues of concern and matters that need intervention. |
| |
Consumer
Services |
(800)
252-8016 |
Provides
information about nursing facilities in Texas, as well as resolves
issues of concern and matters that need intervention. |
| |
Disaster
Assistance |
(800)
582-5233 |
Provides
information on assistance to disaster victims statewide who have applied
to the individual and family grant program for disaster assistance. |
| |
Fraud
Abuse Hotline |
(800)
436-6184 |
Provides
individuals a method to report possible fraud committed by TDHS services
recipients. |
| |
Hospice
Hotline |
(800)
252-8010 |
Assists
providers with problems and questions concerning Medicaid eligibility,
nursing facilities, in-home TDHS services and provision of hospice
services to Medicaid recipients. |
| |
ICF/MR
Complaint Line - LTC |
(800)
292-2065 |
Handles
state school and community MIMR complaints. |
| |
Income
Assistance Complaint Hotline |
(800)
252-9330 |
Provides
resolution for clients with problems in AFDC and Food stamp programs. |
| |
Information
Services, Long Term Care |
(800)
458-9858 |
Provides
information on long term care facilities. |
| |
Long
Term Care Nurses Aid Registry/Inquiry |
(800)
452-3934 |
Provides
information on Long Term Care Nurses Aid Registry. |
| |
Nutrition
Claims Line |
(800)
264-5732 |
Provides
claims information to Special Nutrition Contractors statewide. |
| |
Nutrition
Education/Training Line |
(800)
982-3261 |
Clients
request information, materials, catalogs, etc. regarding nutrition
and nutrition education and training. |
| |
Rehabilitative
Services |
(800)
792-1109 |
Provides
information on benefit and application process for rehabilitation
services for Medicaid recipients in longer term care facilities. |
| |
SSI/Food
Stamp Automated Benefits Hotline |
(800)
248-1078 |
Provides
clients statewide with access to centralized staff responsible for
determining their eligibility. |
| |
Summer
Lunch Hotline |
(800)
847-8975 |
Provides
information statewide on sites offering a Summer Food Service Program
for qualifying children. |
| |
Tel-Assistance |
(800)
343-8353 |
Provides
Texas residents, 65 and older, with eligibility information and applications
for 65% reduction in basic phone rate. |
| Texas
Department of Insurance |
Insurance
Information and Assistance |
(800)
252-3439 |
Provide
general information regarding companies and agencies, information
regarding complaints, and aid in educating the general public on insurance
issues. |
| Texas
Department of Mental Health and Mental Retardation |
Consumer
Complaint & Rights Line |
(800)
252-8154 |
Mediate
and advocate for clients and their families regarding MHMR services. |
| |
Consumer
Services |
(800)
252-8154 |
Consultation,
rights violation mediation, missing persons, guardianship, service
needs, service provider coordination, and court ordered medications. |
| Texas
Department of Protective and Regulatory Services |
Abuse/Neglect
Reports Hotline |
(800)
252-5400 |
Reports
of abuse and neglect for children, the elderly and disabled, MHMR
clients, and exploitation on the elderly and disabled. General public
complaints and complaints regarding residential and day care facilities.
2nd number: (800) 647-7418 |
| |
Ombudsman |
(800)
720-7777 |
Ombudsman
for Protective and Regulatory Services. |
| |
Texas
Runaway Hotline |
(888)
580-HELP |
Crisis
intervention, peer counseling, and a caring voice and listening ear.
Will talk to runaways, those thinking of running away, and parents,
relatives, and others in need. |
| Texas
Department of Public Safety |
Missing
Persons Clearinghouse |
(800)
252-3243 |
Central
repository of information on missing persons in Texas. |
| Texas
Department on Aging |
Complaint
Hotline |
(800)
458-9858 |
Hotline
for complaints and concerns involving nursing home residents, resident
rights and qualify of life issues. Service complaints involving abuse
or neglect should be reported to Department of Human Services. |
| |
General
Information |
(800)
215-1293 |
Provides
information about services for Texans 60 years of age and older. |
| |
Information
and Referral |
(800)
252-9240 |
Information
and referral on services provided by regional Area Agencies on Aging,
such as senior centers, congregate and home-delivered meals, transportation,
in-home services, legal, home repairs, and local information and referral
systems. |
| |
Ombudsman |
(888)
911-6222 |
Provides
information about the ombudsman program and/or nursing facilities
and nursing home complaints. |
| Texas
Education Agency |
Parents
of Special Education Students |
(800)
252-9668 |
Allows
you to leave a message in either English or Spanish. Calls are returned. |
| Texas
Protective and Regulatory Services |
Adoption/Foster
Care Inquiry |
(800)
233-3405 |
Information
on prospective foster parents and adoptive parents. Information on
photo listing of children available for adoption. Referral to children's
caseworker. |
| Texas
Rehabilitation Commission |
Central
Office |
(800)
322-0913 |
TRC
central office line for answering questions regarding disability and/or
business related to TRC. |
| |
Consumer
Response Line |
(800)
522-5264 |
Recorded
message line for consumers to give input on TRC programs and policies. |
| |
Inquires
and Complaints |
(800)
628-5115 |
Client
inquires and complaints concerning TRC services and programs from
clients, general public, and members of congress and state legislature
for the legislative liaison and the commissioner. |
| Texas
School for the Deaf |
Deaf
Services |
(800)
332-3873 |
Automated
line that takes messages by both answering machine and teletypewriter.
Calls are returned at a later date. Callers may request general information
on the school, or leave a message for a specific party. |
| Texas
State Board of Medical Examiners |
Consumer
Complaint Hotline |
(800)
201-9353 |
Automated
line to make a complaint against a physician, physician assistant,
or acupuncturist. Can leave name and address to be mailed a complaint
form. |
| Texas
State Library |
Talking
Book Program |
(800)
252-9605 |
Reading
materials in special formats (cassette, recorded disk, Braille, large
print) for qualified disabled Texans; information and referral on
disabilities. |
| Texas
Workers' Compensation Commission |
Injured
Worker's Hotline |
(800)
252-7031 |
Provide
assistance on Workers' Compensation cases to injured workers or employers.
Assistance includes help filling out forms, understanding the laws,
etc. The "Who, What, When, and Where" of Workers' Compensation. |
| Texas
Workforce Commission |
Unemployment
Insurance Hotline |
(800)
558-8321 |
Automated
line gives information on unemployment eligibility and benefits. |
| University
of Texas, Dana Foundation |
Education
of Homeless Children & Youth |
(800)
446-3142 |
|